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Live On Line talks to Alan Anderson, CEO of Quintus. In today's world,
customers expect your company to offer them a variety of ways in which
to transact business. What's more, customers expect to receive first-rate
service, regardless of whether they contact you via e-mail, telephone, or
the Web. That's why Quintus created the eContact Suite. The Quintus
eContact Suite is a set of integrated software products that allow businesses
to operate as "contact centers," able to work across a variety of communications
media with equal ease and effectiveness.


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